ETHER LLC
Support information reviewed: August 10, 2026
Get help
For a reproducible technical issue, use the public Vault issue tracker.
Include the app version, iOS or iPadOS version, device model, steps to reproduce, expected result, and actual result. Screenshots are useful only after private content has been removed.
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The issue tracker is public. Never post private notes, payment information, or other sensitive data, Apple Account details, transaction identifiers, or contact information.
Purchases and subscriptions
First try Restore Purchases in Vault. Auto-renewable plans can be managed in Apple Account subscription settings. Billing, refunds, and Apple Account purchase history are handled by Apple through Report a Problem.
On-device assistant
Assistant availability depends on a supported Apple device, OS version, language, and downloaded system model. The core app remains available when the assistant is unavailable.